The Best CRM Online Courses of 2022

By Mukesh on Jan 24, 2022

The Best CRM Online Courses of 2022


Customer Relationship Management, formally known as CRM, helps businesses successfully implement strategies, technologies, practices aimed at winning and retaining customers profitably. Many reputed universities and institutions are offering online courses on Customer Relationship Management. The main objective of this management course is the implement CRM practices successfully for long-term profitability.

Here are the best CRM Online Courses of 2022.

1. Introduction to CRM with HubSpot

It is the best platform for those students looking for the best CRM course. In this course, you'll learn how to utilize CRM to better grow and manage a business. It is a cloud-based customer relationship management (CRM) platform that can improve all aspects of your business. The course is known as the HubSpot CRM course that helps in learning the various disorders.

2. Salesforce Fundamentals

The Salesforce Fundamentals is the simple and most popular CRM online course that is offered by many reputed universities in India and abroad. You'll gain many skills which include data management, Cloud Integration, Automation, Data Security, and Cloud Computing through this course.

In this course, you'll learn how to manage user permissions, data security, and object creation, how to access, navigate around, and transition between Lightning and Classic Salesforce interfaces.

3. Sales and CRM Overview

This is a great CRM online learning course for those who want to prepare for different types of entry-level sales. This course is the shortest part of the Salesforce Sales Operations Professional Certificate. This course is specially designed for beginners. Through this course, you will be introduced to complete concepts such as the fundamentals of the sales process.

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In this course, you'll learn how CRM works in the context of sales, customer service, and marketing in modern businesses.

4. Salesforce Sales Operations

You can start a new career by learning the basic skills in Salesforce. In this course, you'll learn how to use Salesforce Sales Cloud Lightning to manage accounts, products, quotes, opportunities, and contracts. You can gain many skills which include CRM, Sales Operations, Salesforce Lightning, Sales, Salesforce, Salesforce Sales Cloud, Lead Management, Opportunity Management, Reports and Dashboards, and Customer Success.

5. Digital Marketing

Digital Marketing is one of the best courses that are ranked in 2022. In this course, you’ll learn all the information related to Customer Relationship Management.

Free Online Course on Customer Relationship Management

Most of the online course provides learn all about the Customer Relationship Management online. The Indian Institute of Management, Bangalore is the most popular online course provider that is offering a free online course on Customer Relationship Management. In this course, you’ll learn to develop Customer Relationships through a deepened understanding of the concepts and best practices of CRM.

Course Details –

Length: 6 weeks

Institution: IIM Bangalore and edx

Languages: English

Subject: Business & Management

Cost: Free

Certificate Available: Yes, Add a Verified Certificate for $50

Course Provider’s Details –

The Indian Institute of Management, Bangalore is one the largest management schools in India. It was established in 1973. It builds leaders through holistic, innovative, and transformative education.

How to Join this Course –

If you want to get the above-said free online CRM course, you need to the course website link. After making an edX account, you can learn the CRM course details from this free course.

Microsoft Dynamics CRM Certification Training Alternatives

On the internet, several Microsoft Dynamics CRM Certification Training alternatives are available where you can choose the best CRM Certification.

Here are some of the Microsoft dynamics certification training alternatives.

Sugar CRM

It is one of the biggest CRM certification training alternatives. It offers extensive customization and is simple to operate. This alternative comes with an open-source community edition, free self-hosting, that requires specialized expertise. It also tracks response rates for individual activities which include the 360-degree view. Through this alternative, you can a good type of Microsoft dynamics training course.


Salesforce is another alternative that offers features in a wide range, third-party integrations, and add-on options. This alternative is provided by Salesforce’s CRM. It is a powerful product that is speedy and highly customizable.

Salesforce allows users to perform advanced lead scoring and cater to customers more productively.